SERVICE
FAQ
Can you give warranty of your products?
Yes, we can give you 100% satisfaction guarantee on all items. We have the independent inspection department with the complete advanced product quality testing instrumentation to carry out IQC, PQC, FOC, and the detailed inspection pictures and testing report will be available and sent to you for confirmation before delivery.
In case there was any quality problem, just please kindly to provide the pictures to show the problem by email. We should be 100% responsible for our problems and provide you the replacements at our costs.
Can I negotiate the Prices?
Yes, we can consider the discount for bulk orders.
Can you make the goods according to my sample or drawing ? What's your (MOQ) minimum order quantity?
Yes, We have a group of experienced technical personnel, advanced mould production equipments. Our R&D teams were graduated from University, and our technical R&D team lead by Doctors of Powder Metallurgy and Professors.
For the customized item we quote the MOQ individual; For the standard items in stock, we have no limitation on the MOQ .
Do you use recycle materials?
We insist on quality come first, all the products are made of virgin raw materials.
What's grade should I choose for the product?
If you have no idea about the grade, please kind to provide the information of the usage of the product, our technical team will suggest the most suitable grade for you.
How long is your delivery time?
We can arrange the shipment within 3-5 working days upon receipt of your payment for any sintered blanks stocked items. As for the mass production order or the customized products, we will need 10-30 days production leadtime and indicate the delivery time on the Proforma lnvoice.
ZHUZHOU EVERGREEN HARDMETAL TOOLS CO., LTD.
Contact Hotline
Mobile：+86 15886332948
E-mail：info@eg-hardmetal.com
Address：Zhuzhou Cemented Carbide Industrial Park, Hunan, China
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